If you’ve forgotten your password/username, or can’t get a verification code, follow the steps below to recover your Google Account. That way, you can use services like Gmail, Google Photos, and Google Play.
Tip: If you’re using an account from work, school, or another group, the steps below may not apply. Please ask your administrator for help.
forget password
Follow the steps on this page to restore your Google Account or Gmail service.
They will ask you some questions to confirm that you are the owner of the account. Please be careful to answer these questions.
If you’re having trouble, try the tips for completing the account recovery steps.
Reset your password when prompted. Please choose a strong password that has not been used with this account. Learn how to create strong passwords.
Forgot an email address used to log in
Follow the steps on this page to retrieve your username. You must know the following information:
Mobile number or recovery the email address for the account
Full name of the account
Follow these instructions to confirm that you are the owner of this account.
You will see the list of usernames that match your account.
Someone else is using your account
If you think your Google Account is being used without your permission, follow the steps to recover your hacked or compromised Google Account or Gmail service.
Can’t log in for other reasons
If you have additional questions, please click here for help with logging in.
Recover a deleted Google Account
If you are recently deleted your Google Account, then you can follow the steps to restore your account.
Still can’t log in
Create new account
If you can not sign in, Then try these tips for account recovery.
If you’re still unable to recover your account, you can create a new Google Account.
Avoid using account and password recovery services
For security reasons, Google will not provide you with account sign-in assistance over the phone. We will not use any services that claim to provide account or password support. Never reveal your password or verification code to anyone.